Management & Soft Skills
Effective Supervision Skills for New Supervisors
A programme for new supervisors who previously worked as technicians or operators in plants, field sites and laboratories: allocating and following up daily work, shift handover, giving feedback, dealing with poor performance, and the supervisor’s role in safety and discipline.
Overview
About the programme
Duration
3 days
Training hours
15 hours
Delivery
Training hall · Virtual · At your premises
Language
Arabic or English
Objectives
Training outcomes
- Define the supervisor’s responsibilities and the limits of their authority, and how these differ from a technician’s.
- Allocate daily work across the team according to competence, workload and operational priorities.
- Follow up tasks with simple tools: the start-of-shift meeting, visual boards and the shift handover log.
- Give specific feedback that describes the situation, the behaviour and its impact, and recognise good work.
- Deal with poor performance and disputes and document them according to the organisation’s procedures.
Content
What the programme covers
Day 1: the supervisor’s role
- The supervisor’s responsibilities: operational results, the team, safety and communication with management.
- The changed relationship with former colleagues; authority and its limits.
- Organising the supervisor’s time between routine work, urgent work and follow-up.
Day 2: allocating and following up work
- Planning daily and weekly work, and allocating tasks by competence and workload.
- Delegation: what to delegate and what not to, and defining the expected result and deadline.
- Follow-up tools: the start-of-shift meeting, visual boards and the shift handover log.
- The supervisor’s role in safety: the short pre-task safety talk, permits to work and reporting near misses.
Day 3: feedback and performance
- Feedback: describing the situation, behaviour and impact; positive and corrective feedback.
- Dealing with poor performance, lateness and disputes; documentation and escalation under the organisation’s procedures.
- Role plays of supervisory situations from the workplace and a personal action plan, followed by the assessment.
Who it is for
Target audience
Newly appointed supervisors, shift leaders and team leaders in plants, operating stations, field sites and laboratories, and technicians nominated for supervisory roles.
Method
Delivery method
Short lectures, group exercises and role plays based on situations from plants, field sites and laboratories; each participant draws up an action plan for their first weeks as a supervisor. Examples can be aligned with the organisation’s procedures and forms if they are shared before the programme.
Questions
FAQ
Does a participant need to be a supervisor already?
No. The programme suits newly appointed supervisors and technicians nominated for supervision, and is also useful for supervisors who have had no previous supervisory training.
Can the programme be run at our site with examples from our work?
Yes. It is delivered in a training room or at the organisation’s premises, and the role plays are built on situations from the organisation’s work and its own handover and appraisal forms.
A programme tailored to your organisation
The duration and topics of the programme are adjusted to the organisation's needs, and it is delivered at its site, in a training hall arranged by the Center, or virtually.