Management & Soft Skills
Change Management in Operational Organisations
A programme for team leaders in operational facilities who are introducing a change to systems or procedures, such as a new maintenance management system, updated standard operating procedures or a laboratory information management system: planning the change, communicating it, dealing with resistance and embedding it in daily work.
Overview
About the programme
Duration
2 days
Training hours
10 hours
Delivery
Training hall · Virtual · At your premises
Language
Arabic or English
Objectives
Training outcomes
- Analyse the required change and its effect on people, procedures and systems.
- Identify stakeholders and assess their positions and influence.
- Prepare a communication and training plan suited to each group affected by the change.
- Understand the causes of resistance to change and address them through listening and involvement.
- Monitor the implementation of the change and embed it through procedures and indicators.
Content
What the programme covers
Day 1: understanding and planning the change
- Types of change in operational facilities: systems, procedures, structure and technology.
- Change management models: Lewin’s three-stage model and Kotter’s eight steps.
- Impact and stakeholder analysis: who is affected and how, and the interest–influence map.
- The change plan: phases, roles, training and the operational risks during transition.
Day 2: leading the team through change
- Communicating the change: message, timing, channel and answers to frequent questions.
- The change reaction curve, causes of resistance, and ways of involving and listening.
- Maintaining safety and quality during transition: parallel running, verification and fallback plans.
- Embedding the change: updating procedures, monitoring indicators and the post-implementation review.
- Workshop: a change plan for a case from the organisation’s work, followed by the assessment.
Who it is for
Target audience
Managers, heads of section, supervisors and project leaders in operational facilities and laboratories, and staff responsible for introducing new systems and procedures.
Method
Delivery method
Short lectures, case studies of changes to operational systems and procedures, and a workshop in which participants prepare a change plan for a real case from their own work. The workshop can be built around a change the organisation is planning.
Questions
FAQ
Can the programme be linked to a change our organisation is making now?
Yes. If the organisation sends the centre a description of the change and its phases before the programme, the workshop and case studies are built on it.
Is the programme for supervisors or senior management?
It focuses on those who lead teams through implementation: heads of section, supervisors and project leaders. A short session for senior management on their role in sponsoring the change can be added.
A programme tailored to your organisation
The duration and topics of the programme are adjusted to the organisation's needs, and it is delivered at its site, in a training hall arranged by the Center, or virtually.