Management & Soft Skills
Performance Management and Key Performance Indicators
A programme in managing the performance of individuals and units in technical and operational organisations: setting goals, building measurable performance indicators, collecting and monitoring their data, and conducting and documenting performance appraisal interviews.
Overview
About the programme
Duration
3 days
Training hours
15 hours
Delivery
Training hall · Virtual · At your premises
Language
Arabic or English
Objectives
Training outcomes
- Link individual goals to the goals of the unit and the organisation.
- Write goals that are specific, measurable and time-bound.
- Build a card for each performance indicator: definition, formula, data source, measurement frequency, target and owner.
- Distinguish leading from lagging indicators, and select a limited set of indicators for each unit.
- Conduct a performance appraisal interview and document its outcome and the development plan.
Content
What the programme covers
Day 1: goals
- The performance management cycle: planning, monitoring, appraisal and development.
- The goal cascade: organisation, unit and individual goals.
- Writing specific, measurable goals and weighting them, with exercises on goals from a plant, a laboratory and a field site.
Day 2: performance indicators
- Types of indicators: inputs, processes, outputs and outcomes; leading and lagging indicators.
- The indicator card: definition, formula, data source, measurement frequency, baseline, target and owner.
- Operational examples: preventive maintenance compliance, analysis turnaround time, recordable incident rate and rework rate.
- Presenting and monitoring indicators: dashboards, alert thresholds and periodic performance reviews.
Day 3: appraisal and development
- Collecting performance evidence through the year, and avoiding common rating errors: halo effect, leniency, severity and recency.
- The appraisal interview: preparation, conduct, handling disagreement and documentation.
- Performance improvement and individual development plans.
- Exercise: building indicators for one of the organisation’s units and running a mock appraisal interview, followed by the assessment.
Who it is for
Target audience
Managers, heads of section and supervisors responsible for appraising performance, and planning, performance management and human resources staff in technical and operational organisations.
Method
Delivery method
Short lectures and exercises in which participants build goals and indicators for their own units, and role plays of appraisal interviews. The organisation’s approved appraisal forms and performance indicators can be used if they are shared before the programme.
Questions
FAQ
Can we work on our organisation’s own indicators during the programme?
Yes. Participants can bring their units’ current goals and indicators to review and improve in the exercises, and the examples are aligned with them if they reach the centre before delivery.
Does the programme conflict with our approved appraisal system?
No. The programme works within the organisation’s approved forms and procedures, and concentrates on the quality of goals, indicators and evidence and on conducting the interview.
A programme tailored to your organisation
The duration and topics of the programme are adjusted to the organisation's needs, and it is delivered at its site, in a training hall arranged by the Center, or virtually.