Management & Soft Skills
Effective Communication Skills
A programme in dialogue and in communicating with oneself and with others: listening, managing a conversation, taking account of how people take in information, and handling disagreement within the team and with other parties. Delivered to rangers of one of the royal reserves.
Overview
About the programme
Duration
2 days
Training hours
10 hours
Delivery
Training hall · Virtual · At your premises
Language
Arabic or English
Objectives
Training outcomes
- Understand the concept and elements of communication and the causes of misunderstanding at work.
- Apply the rules of successful dialogue and avoid its weaknesses.
- Listen, ask questions and paraphrase to check understanding.
- Take account of how different people take in information when passing on instructions and technical information.
- Handle differences of opinion within the team and with other parties in a professional manner.
Content
What the programme covers
Day 1: dialogue and communication
- Successful dialogue: its aims and rules, and the difference between dialogue and argument.
- Strengths in dialogue and signs of weakness.
- The concept, elements and barriers of communication, and how people take in information.
- Using communication in daily work: instructions, task handover and field reports.
Day 2: communicating with oneself and with others
- Communicating with oneself: self-concept and self-esteem, and their effect on communication style.
- Listening, open and closed questions, and paraphrasing.
- Body language and tone of voice in face-to-face conversation and on the telephone and radio.
- Handling disagreement and tense situations within the team and with other parties, with practical exercises, followed by the assessment.
Who it is for
Target audience
Staff, technicians and supervisors in technical and operational organisations and field teams; no previous background is required.
Method
Delivery method
Interactive workshops, discussion, group exercises and role plays, with a participant guide containing the course material and worksheets.
Questions
FAQ
Can the programme be delivered remotely?
Yes. It is delivered in person in a training room or at the organisation’s premises, or on a virtual platform with the group exercises adapted accordingly.
Are the examples adapted to the team’s work?
Yes. The exercises are built on situations from the participants’ work, such as passing on instructions in the field, coordinating with other parties and dealing with visitors.
A programme tailored to your organisation
The duration and topics of the programme are adjusted to the organisation's needs, and it is delivered at its site, in a training hall arranged by the Center, or virtually.