Management & Soft Skills
Quality Management System ISO 9001
A programme in the requirements of a quality management system under ISO 9001 and their application in technical and operational organisations: the process approach and risk-based thinking, documenting processes, internal audit, corrective action and continual improvement. The programme builds on the standard’s requirements and does not qualify participants as certified auditors.
Overview
About the programme
Duration
3 days
Training hours
15 hours
Delivery
Training hall · Virtual · At your premises
Language
Arabic or English
Objectives
Training outcomes
- Explain the quality management principles and the structure and clauses of ISO 9001.
- Apply the process approach, the plan-do-check-act cycle and risk-based thinking.
- Identify the documented information the standard requires, and document processes in proportion to the size of the organisation.
- Plan and conduct an internal audit, and write nonconformity statements.
- Address nonconformities through root cause analysis and corrective action, and follow up their effectiveness.
Content
What the programme covers
Day 1: the standard and its requirements
- The seven quality management principles, the structure of the standard and the process approach.
- Context of the organisation, interested parties and scope of the system (clause 4); leadership, quality policy and roles (clause 5).
- Planning: risks and opportunities, quality objectives and planning of changes (clause 6).
- Support: resources, competence, awareness, communication and documented information (clause 7).
Day 2: operations and documentation
- Operation: requirements for products and services, design and development, external providers, production and service provision, and nonconforming outputs (clause 8).
- Performance evaluation: monitoring and measurement, customer satisfaction, internal audit and management review (clause 9).
- Improvement: nonconformity, corrective action and continual improvement (clause 10).
- Documenting processes: the process map, the process card, procedures, forms and records, and document control.
Day 3: internal audit and improvement
- Internal audit with guidance from ISO 19011: the programme, the plan, checklists, gathering evidence and the closing meeting.
- Writing nonconformity statements: the requirement, the evidence and the description of the nonconformity.
- Corrective action: root cause analysis, implementation and verifying effectiveness.
- An audit exercise on a process from an operational setting, followed by the assessment.
Who it is for
Target audience
Quality coordinators and representatives, heads of section and process owners, and prospective internal auditors in organisations that operate, or are preparing to operate, a quality management system.
Method
Delivery method
Short lectures, exercises on interpreting the clauses, a process documentation exercise and an internal audit exercise on a case from a plant, a laboratory or a service organisation. The audit case can be one of the organisation’s own processes if it sends the centre the relevant documents. The programme follows the edition of the standard in force at the time of delivery.
Questions
FAQ
Does the programme qualify a participant as a certified lead auditor?
No. The programme builds on the standard’s requirements and prepares participants to take part in internal audits within their own organisation; it does not grant a qualification recognised by auditor certification bodies.
Is it suitable for an organisation that has not yet implemented the system?
Yes. It explains the requirements and how to document processes in proportion to the organisation’s size, and helps the implementation team in the early stage before seeking certification from a certification body.
How does it relate to ISO/IEC 17025 for laboratories?
ISO 9001 is a general quality management system standard suited to any organisation, whereas ISO/IEC 17025 covers the competence of testing and calibration laboratories and has its own programmes among the centre’s laboratory programmes.
A programme tailored to your organisation
The duration and topics of the programme are adjusted to the organisation's needs, and it is delivered at its site, in a training hall arranged by the Center, or virtually.