Management & Soft Skills
Business Correspondence Skills
A programme in writing and editing formal administrative correspondence: external letters, internal memos, circulars, meeting minutes and short administrative reports, in Arabic and English, following the correct format and administrative phrasing. Delivered to rangers of one of the royal reserves.
Overview
About the programme
Duration
2 days
Training hours
10 hours
Delivery
Training hall · Virtual · At your premises
Language
Arabic or English
Objectives
Training outcomes
- Know the types of administrative correspondence and when each is used.
- Apply the formal layout of an administrative letter: letterhead, reference number and date, subject, enclosures and signature.
- Use correct administrative phrasing and avoid common language errors.
- Write clear, concise and neutral letters, replacing negative wording with positive wording.
- Write basic English correspondence in the accepted formal style.
Content
What the programme covers
Day 1: administrative correspondence
- Written communication in the organisation, and why administrative writing is often weak.
- Characteristics of good administrative writing: clarity, brevity, accuracy and objectivity.
- The parts of an administrative letter and its formal layout, with opening and closing formulas.
- Types of correspondence by use: request, reply, referral, apology, circular and internal memo.
Day 2: reports, minutes and English correspondence
- The administrative report: types, qualities, elements and preparation steps.
- Meeting minutes: basic details, decisions, actions, owners and deadlines.
- English correspondence: the structure of a formal letter and email, common phrases and frequent errors.
- Practical work: writing and reviewing a letter, a memo and a set of minutes, followed by the assessment.
Who it is for
Target audience
Administrative staff, secretaries and section coordinators, and technicians and supervisors who write correspondence in technical and operational organisations.
Method
Delivery method
Short lectures and writing exercises reviewed by the instructor, with a participant guide containing model correspondence. The organisation can bring its approved letter templates for participants to practise on.
Questions
FAQ
Does the programme cover English correspondence?
Yes. Part of the second day covers formal letters and email in English, and this part can be extended if most of the organisation’s correspondence is in English.
Can we work on our own approved correspondence templates?
Yes. The organisation’s templates and administrative communication guides are used in the exercises if they are shared before the programme.
Is there a certificate?
Every participant who attends the programme and passes the assessment receives a certificate of completion from Technology Experts Training Center, licensed by the Technical and Vocational Training Corporation.
A programme tailored to your organisation
The duration and topics of the programme are adjusted to the organisation's needs, and it is delivered at its site, in a training hall arranged by the Center, or virtually.