Training field
Management & Soft Skills
Supervisory, leadership and entrepreneurship programmes for those who lead technical teams within an organisation or are building a business. Designed around the organisation's needs, not a template.
Guide
Management & Soft Skills Programme Guide
20 programmes numbered across four topics, as in the printed guide. Quote the programme number when requesting.
01Supervision and leadership6 programmes
01Effective Supervision Skills for New SupervisorsFrom outstanding technician to supervisor: allocating work, follow-up and feedback.
02Leading Technical TeamsBuilding and motivating teams, and managing performance in operational environments.
03Performance Management and Key Performance IndicatorsSetting objectives, building performance indicators and conducting appraisal interviews.
04Problem Solving and Decision-MakingRoot cause analysis tools, evaluation of alternatives and decision documentation.
05Change Management in Operational OrganisationsLeading teams through changes in systems and procedures, and managing resistance to change.
06Future Leaders SkillsStrategic thinking, decision-making, team building and influence for emerging leaders.
02Communication and writing5 programmes
07Effective Communication SkillsListening, dialogue and handling disagreement within the team and with other parties.
08Business Correspondence SkillsOfficial letters, memos and circulars in Arabic and English.
09Technical Report WritingReport structure, data presentation and precise wording of findings and recommendations.
10Presentation SkillsPreparing and delivering presentations, and handling questions from management and clients.
11Negotiation and Meeting Management SkillsPreparing for negotiation, running meetings and documenting outcomes.
03Productivity and Tools4 programmes
12Time Management and OrganisationSetting priorities, planning the week and handling interruptions.13Microsoft Office FundamentalsWord, Excel, PowerPoint and Outlook for everyday work tasks.
14Advanced Excel for Data Analysis and ReportingFunctions, pivot tables, charts and dashboards.
15Customer Service and Complaint HandlingService standards, handling difficult situations and measuring satisfaction.
04Entrepreneurship and Planning5 programmes
16Entrepreneurship and Starting a Small BusinessFrom idea to business model, registration and first operations.
17Project Management FundamentalsScope, schedule, cost, risk and periodic reporting.
18Strategic Planning for Operational UnitsTranslating organisational objectives into a measurable annual operating plan.
19Training of Trainers (TOT)Designing and running training sessions, and evaluating their impact.
20Digital Marketing SkillsPlatforms, content, paid campaigns and impact measurement for small businesses and sales teams.
An in-house programme
The programme is designed around the organisation's needs and delivered at its site or in a training hall prepared by the Center. Contact us to agree the scope and dates.